Not in the ‘I know a famous person’ kind of Knowing People, but more in a ‘understanding and reading people’ kind of way.
I was confronted with this today. I run a Airbnb cottage and I get all sorts of people through the door. It is a self-contained annex, so they do their own thing and I simply provide a place to stay. I get people from all sorts of places, from all over the world, and I love meeting them. Some like to chat, some don’t. Both are fine.
Some nationalities are definitely cleaner than others. I was never prejudiced, but I have become a bit more so since running my business. If I have people from certain countries, I know I will have a bit more work to do when they leave. It must be a cultural thing. They tend to be very friendly though. 🙂
Some people are tidier than others, some people complain to your face, some only through their feedback. Some tell you how great your place is and how at home they feel. Some people simply come to relax and don’t pick everything apart, some seem to take a strange joy in doing just that.
I just wanted to get this off my chest! I had some people stay in my cottage over the weekend. I had a changeover on the same day, so I had people leaving and arriving, which is fine. I plan for these things! Check-out is 11, check-in from 3pm, so plenty of time. However, the contrast between these people could not have been bigger.
The first lot was a couple, who had brought their dog. They were young(ish) and polite, but clearly well spoken and well to do. We talked a bit and they went about their business.
Then the second late were two older couples, who seemed quite nice on the surface, but I felt something off under the surface. And I already knew at that moment these people would be the very picky kind. You know, the kind that trace their finger over every high surface to check for dust. And sure, if you go looking for dust, there is bound to be some somewhere! The annoying thing to me is that they gave me a 2*-rating for cleanliness, which is frankly, absolutely ridiculous. Their complaint was that there was fly-poop and dust. Now, I went in to clean with this in mind, quietly annoyed about the 2* rating, where I am used to 5* ratings, and thought I would be extra vigilant for both of these things. I found some fly poo (not a lot) and some dust (again, minimal). If you have one fly in the house for one day, there will already be fly poo and I may have forgotten to dust some farflung corner. It happens. If they had deducted 1 or 2 stars, fine. But a 2* rating for an otherwise spotless holiday home! In a way, it made it easier for me to not feel too bothered by it, as it is completely out of proportion. If they feel that way, then let them feel that way. It is not hurting my overall rating at all.
They also rated me only 4* for communication, which seems high enough, but it makes no sense considering all the communication I have had with them, in which they praised me for my quick and clear responses. Oh well! The mind boggles…
The annoying thing is that I wanted to rate them down a point because something broke and they had not told me, but I ended up not doing that, because I am not that petty. Now I wish I had!
It kind of made me smile, as I had kind of predicted that they would be extremely critical. They were simply that type of people. It’s fine. They do them. I know the majority of my guests love my place and feel it is very clean and beautiful. Some people just exist to be negative, which is my biggest pet peeve in life.
I hate any negativity around me. It really riles me up for some reason. These guests’ feedback simply amused and apalled me in equal measure and I felt like talking about it for a minute.
Funnily enough, all the hypercritical people I have had come and stay in our annex have all been the same nationality. Go figure!